Dandelionz · Account Deletion
You can request deletion of your Dandelionz account and associated personal data at any time, whether or not you have the app installed. This page explains both the in-app method and the method available without opening the app.
Option 1: Delete from within the app
- Open the Dandelionz app and log in to your account.
- Go to Account (or Settings, depending on your role).
- Select Delete Account.
- Confirm your request when prompted.
Option 2: Request deletion without the app
If you no longer have the app installed, send an email to dandelionsuperglobal.ltd@gmail.com with the subject line "Account Deletion Request", including the full name, email address, or phone number linked to your account. We will verify your identity and process the request.
What gets deleted
Once your request is confirmed, the following are permanently removed from active systems:
- Your profile information (name, email, phone number, delivery addresses)
- Your login credentials
- Your saved preferences and wishlist
- Your vendor wallet balance details, once any pending withdrawal is settled
What we retain, and why
| Data | Retention period | Reason |
|---|---|---|
| Order and transaction history | As required by law | Tax, accounting, and dispute resolution obligations |
| Payment records | As required by our payment processor and law | Fraud prevention and financial compliance |
| Installment payment history | Until obligations are fully settled, then as required by law | Administering active payment plans |
Timeline
Requests are processed within 14 business days. You'll receive a confirmation email once your data has been deleted.
Questions
Contact us at dandelionsuperglobal.ltd@gmail.com or 07073209142 / 08083817902. See our full Privacy Policy for more on how we handle your data.