Frequently Asked Questions

Shipping within Nigeria typically takes 3-5 business days for standard delivery. Express shipping is available for next-day delivery in major cities. International shipping varies by destination but generally takes 7-14 business days.

Yes! We offer free standard shipping on all orders over ₦15,000 within Nigeria. For orders under ₦15,000, a flat shipping rate of ₦1,500 applies.

Absolutely! Once your order has shipped, you'll receive a confirmation SMS and email with a tracking number. You can also track your order by logging into your account and visiting the "Order History" section.

Yes, we ship to several countries worldwide. Shipping costs and delivery times vary by destination. You'll see the exact shipping cost for your location at checkout. Please note that international orders may be subject to customs fees and import duties.

You can modify or cancel your order within 2 hours of placement through your account. After that, please contact our customer service team immediately at support@danelion.com or call 08101214430. We'll do our best to accommodate your request if the order hasn't shipped yet.

Please contact our customer service team within 48 hours of receiving your order. Include your order number, photos of the damaged/incorrect item, and a brief description of the issue. We'll arrange for a replacement or refund and provide a prepaid return label if needed.

You can update your shipping address within 2 hours of placing your order through your account. After that, please contact our customer service team immediately. If your order hasn't been processed for shipping yet, we may be able to update the address.

We offer a 14-day return policy for most items. Products must be unworn, unwashed, and in their original condition with all tags attached. Some items like swimwear, underwear, and personalized products are final sale and cannot be returned unless defective.

Once we receive your return, it takes 3-5 business days to process. After processing, refunds are issued to the original payment method. The time it takes for the refund to appear on your account depends on your bank, but it typically takes 2-7 business days.

Yes! You can initiate an exchange through your account or by contacting customer service. If the item you want is in stock, we'll ship it to you. If it's out of stock, we'll issue a refund and you can place a new order when the item is available.

We accept bank transfers, debit cards, credit cards, and payments through Flutterwave and Paystack. All payments are processed through encrypted, secure systems.

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete payment details on our servers.

Yes, we offer installment payment options through our payment partners. You can split your payment over 3-12 months, depending on the amount and the payment plan selected at checkout.

Each product page includes a detailed size chart with measurements. We recommend measuring yourself and comparing to our size charts for the best fit. If you're between sizes, we typically recommend sizing up.

Yes! We're committed to sustainability. Many of our products are made from sustainable materials like organic cotton and recycled fabrics. Look for the "Sustainable" badge on product pages to identify eco-friendly items.

Care instructions are provided on each product's label and description page. As a general rule, we recommend washing similar colors together in cold water, using mild detergent, and line drying or tumble drying on low heat.

Click "Forgot Password" on the login page and enter the email address associated with your account. You'll receive an email with a link to reset your password. The reset link expires after 24 hours for security reasons.

Log into your account and go to "Account Settings." Here you can update your personal information, shipping addresses, and communication preferences. Changes to your email address require verification.

To delete your account, log in and go to "Account Settings," then click "Delete Account." Please note that this action is permanent and will delete your order history and saved addresses.