Return & Refund Policy

Before Your Order Ships

You can cancel an order yourself from the app any time before it's shipped - that is, while it's still marked "Pending" or "Paid". Once an order has been shipped or delivered, it can no longer be cancelled from the app; contact our support team instead (see "Issues After Delivery" below).

Installment Plan Orders

If you cancel an order that's on an installment plan, only the amount you've actually paid toward that plan is refunded - not the full plan value.

Where Your Refund Goes

• Refunds are credited to your Dandelionz wallet - not to your original card, bank account, or payment method
• If you paid partly from your wallet, that portion is returned to the same wallet balance it came from; any portion paid by card is credited to your withdrawable wallet balance, which you can withdraw to your bank
• We don't currently offer a bonus for taking store credit - you're refunded the amount you paid

Refund Timeline

• Every refund request is reviewed by our team before it's approved - refunds aren't automatic
• Once approved, funds are typically credited to your wallet within 1-3 business days
• You'll be notified in the app once your refund has been processed

Damaged, Defective, or Wrong Item

We don't currently have an in-app return process for orders that have already been delivered. If something's wrong with an order you've received:

• Contact us with your order number and photos of the issue as soon as possible
• Our team will review your order and work out the right resolution with you - this may include a replacement or a refund to your wallet, depending on the situation

For questions about a cancellation, refund, or an issue with a delivered order:

• Email: dandelionsuperglobal.ltd@gmail.com
• Phone: 07073209142 / 08083817902
• Hours: Monday-Friday, 9am-6pm WAT

Our Commitment

If anything about your order doesn't go as expected, reach out - our team reviews every case and will work with you to make it right.